SupportPublic guide

Get Cloud support

Raise an account, identity, ClientID, billing or storage issue through the protected support lifecycle.

Task: Send an actionable Cloud support request and follow its reference.
Audience: Customers and authorised organisation members
Owner: Obedience Support
Version: 2026.08
Reviewed: 2026-08-13
Next review: 2026-10-13

Prepare the case

State the organisation and the task you were attempting.
Include the ClientID where the support form requests it.
Describe the expected and actual result without sending credentials.

Follow up safely

Retain the support reference. Staff access to customer account information is restricted, rate-limited and audited, and may require a fresh second factor for privileged actions.

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Account and identityPublic guide

Create and access your account

Accept an invitation, establish the account and enter the correct organisation without sign-in loops.

Task: Reach an authorised Obedience workspace from a new or returning account.
For: Invited customers and organisation members

Open guide

ClientIDPublic guide

Understand and use your ClientID

Use the stable eight-digit customer reference for support and account correspondence without exposing internal identifiers.

Task: Find, verify and share the organisation’s ClientID in an approved context.
For: Organisation members, billing contacts and support users

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Prepare the case

Follow up safely

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Related guides

Create and access your account

Understand and use your ClientID

Prepare the case

Follow up safely

Did this guide help?

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Create and access your account

Understand and use your ClientID